We do everything to make your gifts purchase delightful and ensure you are satisfied. If you are not 100% satisfied with your order, we can handle it as below:

General Policy Terms

Printing Labs will manage returns and refunds as follows:

• Return Window: Customers can return products within 7 days of delivery.

• Refund Processing: Refunds will be processed within 14 days of receiving the returned goods.

• Return Conditions: Products must be in their original condition, unopened, and undamaged to qualify for a return.

Not Satisfied with Product or Experience

If you are not satisfied with your products items, please let us know within 7 days of receipt and we will either replace the items, if possible, or issue a credit or refund within 7 days for such items. To be eligible for a refund or credit, items must be returned undamaged and unused. Returned items that do not satisfy these requirements may not qualify for a refund or credit. Once we receive your qualifying return and approve your refund or credit, you can choose whether to receive a credit or refund of your payment. To help us make corrections, please provide a clear photo of the items containing the logo issue.

Logo Printed Incorrectly

If your logo is printed incorrectly on any of the delivered items, please reach out to us within 7 days of delivery at support@printinglabs.in and we will either correct and replace the items, if possible, or issue a credit or refund. To help us make corrections, please provide a clear photo of the items containing the logo issue.

Items Don’t Fit

We help you with sizing for all products available in the catalogue. We strongly recommend confirming sizing for specific products before ordering. If you discover fit issues, please notify within 7 days of delivery at support@printinglabs.in and provide photos where the fit is wrong. Upon review, we will either replace the items with corrected sizing, if available, or recommend alternative products. In either case, the original items must be returned undamaged and unused.

Damaged Items

We strongly recommend inspecting all items upon receipt to ensure everything arrived safely and undamaged. If you discover broken and/or damaged items, please reach out to us within 7 days of delivery at support@printinglabs.in and provide photos of the damaged products. Upon review, we will either replace the damaged products, if possible, or issue a credit or refund. To help us make corrections, please provide a clear photo of the items containing the logo issue.

Missing Items

Please confirm that all the gift items were properly received. If you find that there are missing items in any of the packs, please notify our team within 7 days of delivery. We will either replace the missing items, if possible, or issue a refund or credit in the amount of the missing items. To help us make corrections, please provide a clear photo of the items containing the logo issue. 

Shipment Timelines

Our goal is to get your order to you within 7-10 working days from the order date. In cases such as high demand, logistical issues etc it may take more than 10 working days to ship the order. We are working relentlessly to exceed expectations and ensure faster deliveries in the near future.

Undelivered Items

Shipping Errors: During shipping, some packages may be considered ‘undeliverable’ by the carrier. This means that one of the following situations occurred: – An incorrect address was provided – The recipient was unresponsive/unable to receive the package – The recipient is no longer at the provided address – The recipient refused to accept delivery of the package Please confirm that all products were received by your recipients. If you discover that a recipient did not get their products due to a shipping error made by us, please notify us immediately after the delivery and we will do our best to reproduce the items and ship them to the intended recipient, if possible, or we will issue a credit or refund for the undelivered items. Please note that Printing Labs is not responsible for packages that are abandoned or undelivered due to incorrect recipient information provided by the customer or other errors or omissions caused by the customer or intended recipient. For additional help on ensuring successful shipment delivery, please contact us at support@printinglabs.in. Items Lost by Carrier: gift shipments are fulfilled through third-party shipping companies (e.g. FedEx, BlueDart, DTDC etc). As with all shipments, there is a risk that your items may become lost in transit. In the rare case that this occurs, we will do our best to reproduce the items and ship them to the intended recipient, if possible, or we will issue a credit or refund for the items that were lost in transit. Please note that merchandise marked delivered and signed cannot be considered lost, and will not be covered by this policy. Items Returned to Sender: In many cases, undelivered packages are returned to our warehouse. In such cases you will still be able to use the returned gift items as part of your inventory. Upon receiving the items, we will update your gift inventory to reflect the new stock.

Other

We value our relationship with you and want to ensure you are happy. If you feel your request falls outside of the scope of this policy or an exception to the rule applies, please reach out to us at support@printinglabs.in