Effective Date: 1 Apr 2025

Last Updated: 1 Apr 2025

1. Introduction

• 1.1. Our Commitment to Your Privacy
  Printing Labs (“PrintingLabs,” “We,” “Us,” “Our”) is dedicated to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy outlines our practices concerning the collection, use, disclosure, protection, and processing of personal data obtained through the operation of our website, printinglabs.in, including its subdomains and associated services (collectively, the “Services”). We are committed to transparency and compliance with applicable data protection laws in India. This document serves to inform users about the types of information we gather, the purposes for which it is used, how it is shared and secured, and the rights individuals possess regarding their data.
• 1.2. Scope of this Policy
  This Privacy Policy applies to all information collected by Printing Labs through:

• The website printinglabs.in and any related subdomains or mobile applications (if applicable).
• Direct interactions and communications channels referenced on our website, including email (), phone (+91 9909992454), and WhatsApp (+91 9909992454).1
• Any forms or features on the website facilitating account creation, inquiries, order placement, sample requests, or newsletter subscriptions.1

This policy covers Personal Data collected from general website visitors, registered users, business entities placing orders (“Clients”), and information pertaining to the individuals designated by our Clients to receive gifts or kits (“Recipients”). The nature of our business, focusing on corporate gifting and employee welcome kits, necessitates the processing of data related to both our direct Clients and the third-party Recipients they designate.1

• 1.3. Acceptance of Policy
  By accessing or using the Printing Labs website and Services, you signify your understanding and acceptance of the terms outlined in this Privacy Policy. If you do not agree with the practices described herein, you should cease using the website and our Services immediately. Continued use constitutes acceptance of this policy and any subsequent updates.
• 1.4. Definitions
  For clarity and consistency within this policy, the following terms shall have the meanings ascribed below:

• “Personal Data”: Any information relating to an identified or identifiable natural person. This includes, but is not limited to, names, contact details, identification numbers, location data, or factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person, as defined under applicable Indian data protection laws.
• “Client”: The business entity, organization, or individual acting on behalf of a business, that registers an account, submits inquiries, places orders for corporate gifts, employee welcome kits, or other products/services offered by PrintingLabs, or otherwise engages with our Services in a commercial capacity.1
• “Recipient”: The individual designated by a Client to receive a corporate gift, employee welcome kit, or other product fulfilled and delivered by Printing Labs as part of the Services requested by the Client.
• “We,” “Us,” “Our,” “PrintingLabs”: Refers to the legal entity operating the printinglabs.in website and providing the associated Services.
• “You”: Refers to any individual accessing the website or utilizing the Services, including general visitors, individuals representing Clients, or other users.
• “Services”: Encompasses the range of products, customization options, ordering processes, fulfillment activities, and delivery services provided by PrintingLabs, with a particular focus on corporate gifting solutions, employee welcome kits, swag packs, and related promotional items.1
• “Processing”: Any operation or set of operations performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

2. Information We Collect

Printing Labs collects information to operate effectively and provide you with the best possible Services. This information is collected through various interactions and channels. The absence of an accessible prior privacy policy necessitates a clear articulation of current data collection practices based on website functionality and service offerings.1

• 2.1. Information You Provide Directly to Us (Clients and Visitors)
  We collect Personal Data directly from you when you interact with our website and Services in the following ways:

• Account Registration: When creating an account via the “Login/Register” function, we collect information such as your name, email address, phone number, company name, designated username, and password. Billing and shipping addresses may also be collected during registration or within your account profile.1
• Order Placement and Inquiries: When you place an order, submit an inquiry (as described in the “HOW IT WORKS” process), or request a quote, we collect information necessary to process your request. This includes contact details (name, email, phone), company information, product selections, customization specifications, delivery addresses, and payment-related information (processed securely, often via third-party gateways).1 The inquiry process may involve collecting specific questions or requirements you provide.1
• Sample Requests: If you utilize features like “Request A Sample Pack!”, we collect information required to fulfill this request, typically including your name, company name, shipping address, email address, and phone number.1
• Communications: When you contact us through email (), phone (+91 9909992454), WhatsApp (+91 9909992454), or potentially through a “Contact Us” form on our website, we collect the information you provide, such as your name, contact details, company affiliation (if any), and the content of your message, query, or feedback.1 This policy covers data gathered through all such communication channels.
• Newsletter Signup: If you choose to subscribe to our newsletters or marketing communications (potentially via a footer signup form or account settings), we collect your email address.1

• 2.2. Information Provided by Our Clients About Recipients
  A core aspect of our Services involves fulfilling orders for corporate gifts and employee welcome kits delivered to third-party Recipients designated by our Clients.1 To facilitate this, Clients provide us with specific Personal Data about these Recipients.

• Types of Recipient Data: The primary Personal Data collected about Recipients includes their full name and complete physical shipping address, essential for delivery. In some cases, a Recipient’s phone number or email address may be provided by the Client if required by courier partners for delivery coordination or notification purposes.
• Client Responsibility: It is crucial to understand that the Client providing Recipient Personal Data is responsible for ensuring they have the necessary legal basis (such as explicit consent from the Recipient, a legitimate interest, or fulfillment of a contractual obligation towards the Recipient) to share this information with Printing Labs for the specific purpose of gift/kit delivery. Printing Labs processes this Recipient data based on the Client’s instruction and for the sole purpose of fulfilling the contracted Service for the Client. By providing Recipient data, the Client warrants that they have the authority to do so lawfully.

• 2.3. Information Collected Automatically (Usage Data)
  When you visit and interact with the printinglabs.in website, we automatically collect certain technical information about your device and browsing activity using cookies, web beacons, log files, and similar technologies.

• Types of Data: This Usage Data may include your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, the pages you visit on our site, the time and date of your visit, the time spent on those pages, referring website addresses, and other clickstream data.
• Purpose: This information is primarily used in an aggregated or de-identified form for website analytics, monitoring site performance, improving user experience, diagnosing technical problems, ensuring security, and understanding how users engage with our content and features. Further details are available in Section 9 (Cookie Policy).

• 2.4. Table: Summary of Data Collection
  The following table summarizes the main categories of Personal Data we collect, examples, typical collection points, and primary purposes:

3. How We Use Your Information

Printing Labs uses the Personal Data collected for specific, legitimate purposes related to providing and improving our Services, communicating with users, operating our business, and complying with legal obligations.

• 3.1. To Provide and Manage Our Services

• Processing and fulfilling Client orders for products like corporate gifts and employee welcome kits, including handling customization, production, packaging, and shipment.1
• Delivering ordered items to the designated Recipients based strictly on the instructions and data provided by the Client.1
• Creating and managing Client accounts, facilitating login, maintaining order history, and providing account-related functionalities.1
• Processing payments for orders placed, typically facilitated through secure third-party payment gateways.
• Providing customer service and technical support, responding effectively to Client inquiries, requests, and troubleshooting issues submitted via various channels.1
• Managing and fulfilling requests for sample packs, including shipping samples to the address provided.1

• 3.2. For Communication

• Communicating with Clients regarding their accounts, orders (status updates, confirmations, potential issues), inquiries, quotes, and important service-related announcements.
• Sending marketing and promotional communications, such as newsletters detailing new products, special offers related to corporate gifting, or company updates, only where we have obtained the necessary consent from the Client or user (e.g., through newsletter signup).1 We provide clear mechanisms to opt-out of such communications at any time.
• Critically, Personal Data belonging to Recipients (such as name, address, phone number, or email) provided by Clients for delivery purposes will not be used by Printing Labs for its own direct marketing or promotional activities targeted at those Recipients. Any use beyond fulfillment requires separate, direct consent obtained lawfully from the Recipient themselves, which is not standard practice in our service model. This adherence to purpose limitation is fundamental to protecting Recipient privacy when their data is processed based on a Client’s instruction.

• 3.3. For Business Operations and Improvement

• Analyzing Usage Data (often in aggregated or de-identified form) to understand user behavior, identify trends, measure the effectiveness of our website and marketing efforts, and make informed decisions to improve website design, navigation, features, and overall service quality.
• Monitoring our systems for security purposes, detecting and preventing fraudulent activities, unauthorized access, and other potential threats to ensure the integrity and security of our platform and user data.
• Performing essential internal business administration tasks, including financial record-keeping, accounting, audits, compliance checks, and strategic planning.

• 3.4. For Legal Compliance

• Complying with applicable Indian laws, regulations, court orders, subpoenas, or other legal processes.
• Responding to lawful requests from public and government authorities.
• Enforcing our Terms of Service, this Privacy Policy, and other agreements or policies.
• Protecting our rights, privacy, safety, or property, and/or that of our Clients, Recipients, employees, or the public as required or permitted by law.

4. Legal Basis for Processing (Under Indian Law)

We process Personal Data based on specific legal grounds as permitted under applicable Indian data protection laws, including the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 under the Information Technology Act, 2000, and considering the principles enshrined in the Digital Personal Data Protection Act, 2023 (DPDP Act). Our principal legal bases include:

• 4.1. Consent: We rely on your consent for certain processing activities, such as sending direct marketing communications via email (e.g., newsletters) 1 or deploying non-essential cookies and tracking technologies. Where consent is the basis, it will be obtained explicitly, and you have the right to withdraw your consent at any time, typically via opt-out links or contacting us directly. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• 4.2. Performance of Contract: Much of our processing of Client Personal Data is necessary to fulfill our contractual obligations when providing the requested Services.1 This includes creating and managing accounts, processing orders, handling inquiries related to potential orders, and facilitating delivery. The processing of Recipient Personal Data (name, address) provided by the Client is also undertaken as necessary to perform the service contract with the Client, enabling the delivery of gifts or kits as instructed.
• 4.3. Legitimate Interests: We may process Personal Data based on our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. Examples include analyzing website usage for improvements, monitoring for security and fraud prevention, maintaining business records, and engaging in certain types of business-to-business communication related to our services. We conduct balancing tests to ensure these activities are fair and proportionate.
• 4.4. Legal Obligation: We may be required to process Personal Data to comply with mandatory legal obligations under Indian law, such as maintaining financial records for tax purposes, responding to lawful requests from authorities, or fulfilling other statutory requirements.

The distinction in processing Client versus Recipient data is important. While Client data processing often relies on consent or contract performance directly with the Client, Recipient data processing is primarily based on the necessity to perform the contract for the Client, who is responsible for having the primary lawful basis (e.g., their own consent mechanism or legitimate interest) for providing that data to us for the specific purpose of delivery.1

5. Data Sharing and Disclosure

Printing Labs does not sell Personal Data. We share information only in the ways described below and necessary for our operations and service delivery:

• 5.1. Service Providers: We engage trusted third-party companies and individuals to perform functions on our behalf (“Service Providers”). These may include:

• Delivery and Courier Companies: Sharing Recipient names and shipping addresses (and potentially contact details if needed for delivery coordination) is essential to fulfill orders for corporate gifts and welcome kits.1
• Payment Processors: Sharing transaction information with secure payment gateways to process payments for orders. Printing Labs typically does not store full credit card numbers.
• Technology Partners: Including website hosting providers, cloud storage providers, data analytics services, and email service providers who help us operate and maintain our platform and communications. These Service Providers are contractually obligated to handle Personal Data securely, maintain confidentiality, and use the information solely for the specific purposes for which it was disclosed by PrintingLabs.

• 5.2. With Clients: We share information with our Clients concerning their specific orders. This includes order status updates, shipping confirmations, and delivery tracking information, which inherently involves confirming the Recipient details provided by that Client for that specific order. However, Printing Labs maintains strict confidentiality between Clients; we will not share one Client’s proprietary information or their Recipient data with any other Client. Furthermore, Recipient data is not shared back with the originating Client beyond what is strictly necessary for order confirmation, tracking, and issue resolution, unless legally compelled.
• 5.3. For Legal Reasons: We may disclose Personal Data if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes (like subpoenas or court orders), or enforceable governmental requests in India or other relevant jurisdictions.
• Protect the rights, property, security, or safety of PrintingLabs, our Clients, Recipients, employees, or the public.
• Detect, prevent, or otherwise address fraud, security, or technical issues.
• Enforce our Terms of Service or other applicable policies.

• 5.4. Business Transfers: In the event that Printing Labs is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal Data may be transferred as part of that transaction. Any transfer will be subject to confidentiality agreements and commitments consistent with the principles of this Privacy Policy, or as otherwise required by law.

6. Data Security

Printing Labs takes the security of Personal Data seriously and implements reasonable measures to protect it.

• 6.1. Security Measures: We employ a combination of administrative, technical, and physical safeguards designed to protect the Personal Data we collect and process against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include, where appropriate, data encryption, access controls, secure server infrastructure, regular security assessments, and staff training on data protection.
• 6.2. Disclaimer: While we strive to use commercially acceptable means to protect your Personal Data, it is important to acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. Users are also responsible for maintaining the confidentiality of their account credentials.

7. Data Retention

Printing Labs retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• 7.1. Retention Criteria: The criteria used to determine our retention periods include:

• The duration required to provide the requested Services and maintain our business relationship with the Client.
• The length of time necessary to fulfill the specific purpose for which the data was collected.
• Compliance with legal and regulatory obligations (e.g., tax laws, record-keeping requirements).
• The need to resolve disputes, enforce agreements, or defend against potential claims.

• 7.2. Purpose-Based Retention: Retention periods vary depending on the type of data:

• Client Account Data: Retained for the duration the Client account is active and for a reasonable period thereafter to allow for reactivation or to comply with legal obligations.
• Order and Transaction Data: Retained for the period required by financial and tax regulations.
• Recipient Data: Personal Data of Recipients provided by Clients 1 is retained specifically for the purpose of order fulfillment, delivery confirmation, handling potential returns or delivery disputes, and related customer service inquiries initiated by the Client. This data is typically retained only for the period necessary to complete these tasks and resolve any immediate post-delivery issues, after which it should be securely deleted or anonymized in accordance with our internal data retention schedules, minimizing its retention to reduce privacy risk.
• Marketing Consent Data: Retained until consent is withdrawn by the user.
• Usage Data: Often retained for shorter periods, or anonymized/aggregated for long-term analytical use.

8. Your Privacy Rights

Under applicable Indian data protection laws (including the IT Rules, 2011 and considering principles from the DPDP Act, 2023), individuals have certain rights regarding their Personal Data. Printing Labs is committed to facilitating the exercise of these rights.

• 8.1. Rights Available: Subject to legal limitations and verification, you may have the right to:

• Right to Access: Request confirmation of whether we process your Personal Data and access a copy of the data we hold about you.
• Right to Correction/Rectification: Request that we correct any inaccurate or incomplete Personal Data we hold about you.
• Right to Erasure: Request the deletion of your Personal Data under specific circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent (where consent was the legal basis). This right is not absolute and may be subject to legal retention obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted before consent withdrawal.
• (Note: As the DPDP Act, 2023 comes into full effect, additional rights like the Right to Nominate may become applicable and will be accommodated accordingly.)

• 8.2. Exercising Your Rights: To exercise any of these rights, please contact our Grievance Officer using the details provided in Section 12. Please clearly state your request and provide sufficient information to allow us to identify you.
• 8.3. Verification: To protect your privacy and security, we may need to request specific information from you to help us confirm your identity before processing your request to exercise your rights. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.
• 8.4. Recipient Rights: Recipients whose Personal Data (e.g., name and address) has been provided to us by a Client for delivery purposes 1 also possess rights regarding their data. Given that Printing Labs processes this data based on the Client’s instruction, Recipient requests to exercise their rights (e.g., access, correction, erasure) should ideally be directed first to the Client who provided their data. However, Recipients may also contact our Grievance Officer directly. In such cases, we will handle the request in accordance with applicable law, which may involve coordinating with the relevant Client to verify the request and ensure appropriate action is taken, respecting the context of the B2B service relationship.

9. Cookie Policy

• 9.1. Use of Cookies: Our website printinglabs.in uses cookies and similar tracking technologies (like web beacons or pixels) to enhance user experience, analyze site traffic, and support various website functionalities (as noted in Section 2.3).
• 9.2. Purpose of Cookies: Cookies are small text files stored on your device. We use them for various purposes, including:

• Essential Operations: Enabling basic site functions like user login, shopping cart management, and security.
• Performance and Analytics: Collecting anonymous data on how visitors use our site, helping us improve performance and usability.
• Preferences: Remembering user settings and preferences (e.g., language, region) for a more personalized experience.
• Marketing (Potentially): Assisting in delivering relevant advertising or tracking the effectiveness of marketing campaigns (subject to consent where required).

• 9.3. Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. You can typically set your browser to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may affect the functionality of our website. We may also implement a cookie consent management tool allowing you to customize your preferences for non-essential cookies. For more detailed information, please refer to [Link to a dedicated Cookie Policy page, if available, or expand this section further].

10. Third-Party Websites

Our website may contain links to external websites that are not operated by PrintingLabs. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. Printing Labs has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Updates to This Privacy Policy

• 11.1. Notification of Changes: We may update this Privacy Policy from time to time to reflect changes in our data handling practices, service offerings, or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top of this policy. For significant changes, we may provide more prominent notice (e.g., via email notification to registered users).
• 11.2. Review Encouraged: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the Personal Data we collect. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.

12. Grievance Officer / Contact Us

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Please contact the Grievance Officer if you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint regarding the handling of your Personal Data.

• 12.1. Contact Information:

• Name of Grievance Officer: Rambabu Khatana
• Email: support@printinglabs.in
• Phone: +91 9909992454
• Address: A-704-6, Unicus Shyamal, Shyamal Cross Rd, Shyamal, Ahmedabad, Gujarat 380015

• 12.2. Purpose: The Grievance Officer is responsible for addressing user grievances related to privacy and data protection in a timely manner as prescribed by law. Please direct all privacy-related inquiries, requests, and complaints to the Grievance Officer via the contact methods listed above.